Desi Yellow Pages

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★
BUISNESS
My grandma was sick ,went to get emergency visa,the website says they open at 8am,they opened at 9am,the window for emergency visa did not open altogether,We could hear people talking inside,finally after waiting for almost 3 hours I asked if somebody could help us,then the cashier took our money and told us to come back at 3pm for the visa.Came back at 2 55 pm and waited till 330pm again I complained ,I could see people inside eating khaaman dhoklas,but no courtesy to help.TOTALLY UNPROFESSIONAL.
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Indian consulate office in Toronto/Brampton is just a joke
Long queues without any signs or instructions for what to do. 80% of employees get offended if you ask 2 questions in a row. No time frame for any service...its all on their MERCY when they will send your docs/passport back. Their helpline is a nice joke as well.....they keep on telling you call next week for your stuff. Time limit mentioned 2-3 weeks almost crosses 2 months & in some cases 3-4 months.

On top of that now(Nov/2012) they are forcing everybody who reaches window to fill in a CONFIDENTIAL SURVEY FORM which is taken back and read by lady sitting on the counter. It is clearly written on form to fill and drop in suggestion box but lady behind the counter wants it back....WELL WHO FILL NEGATIVE FEEDBACK IN FRONT OF THE EMPLOYEES ITSELF??

Indian consulate in India is seriously working in Indian way.....wish i could throw some money to some agent or employee to get my ALREADY LEGAL work done the ILLEGAL WAY !!
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customer service
To whom it may concern,
Finally we got some space where we previous Indian can share our views. last year April I went to Consulate General of India Toronto , 365 Bloor st. for some attestation. But unfortunately I got late ... and the counter was very busy , only one counter was there , the lady sitting over there I watched for a long time and she even didn't take a break upto 2.00Pm. While nobody was there. and finally she took our application with a smiley face , I cannot forget her smile ,I should wrote it before , but I didn't get any place to right ... I felt so proud for that girl, named Suchi. I am humbly requesting to our consul general pls look after your employee who are honestly working for your office . and last but not the least thank you for that kind of good customer service rep . you keep .
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